Service Policy Service Policy

Service Policy

Best Care, One Step Ahead

Easy Access and High Quality Service

Easy access and high-quality services will be offered anytime, anywhere to maximize the operating rates of buses and trucks, thus increasing the profitability and ensuring the success of the customers’ businesses.

  • Facility


  • Operation


  • Organization


Service Network Service Network

Service Network

Hyundai Motor’s trucks and buses provide high-level services in any place in the world through its 2,000 networks in 120 countries to assist its customers in achieving success in their businesses. By taking particular care in prioritizing customers, Hyundai Motor provides a high-degree of failure diagnosis through its global hotline to minimize losses caused by service suspension, thus ensuring fast and stable service delivery.

Mobile Service Truck/Van

Mobile Service Truck/Van

Customers who use Hyundai trucks and buses can also enjoy mobile service, regardless of time and place, to resolve any problems with their vehicles. The global networks are used to provide emergency service. Thus, even though vehicle breakdowns suddenly occur, professional services are swiftly supplied. When a breakdown occurs, please contact the Hyundai Motor's truck and bus service networks around the world wherever you are. Professional mechanics will be called out without delay to help you.

Fleet Total Care Service

Fleet Total Care Service

Designed to provide in-depth and special support for success of fleet customers’ businesses. Vehicle checks through regular visits to fleet customers are intended to prevent the suspension of service in advance. Running cost monitoring is designed to understand and analyze the characteristics of fleet customers, in order to provide support for the success of their business activities at a minimum cost. Special support programs are provided to fleet customers including Driving Academy for optimized mileage, maintenance engineering programs for efficient maintenance, and discounts on original parts.

Provision of Parts

Provision of Parts

The global service networks and parts supply chains can be used to provide original parts quickly. This means parts can be supplied in any place and at any time. If customers use the original parts of Hyundai Motor’s trucks and buses, the quality of their cars can be maintained as if they were new. Moreover, they can enjoy a powerful driving performance and the best fuel efficiency.